1) In the event that you receive a faulty item with your online purchase, Sarah Young Opticians will refund the cost of your purchase.
You must let us know the product is faulty within 24 hours of receiving it.
Should you wish to return a faulty item purchased online you can do so by:
- Simply pop into the Sarah Young Opticians, Unit 1, Tullow Street, Carlow with your items and receipt. A member of our team will be happy to exchange or refund your items free of charge.
- Send your return items to: Sarah Young Opticians, Unit 1, Tullow, Street, Carlow
Please enclose a letter with the following information:
Name, Address, contact number, Description of returning items, Reason for returning items.
2) Refunds can only be made in the original tender of purchase. Online refunds will be processed to the original payment card or type
3) Please note the following:
- Once your items have been received by us please allow 14 days for account to be credited.
- Where the items are faulty, damaged or incorrect we will refund you the original delivery charges along with the returns delivery charge.
- Please retain proof of postage.
- Please note all returns are your responsibility until they reach us.
- We recommend you use a postal service which ensures you for the value of the goods you are retuning.
If you have any queries in regards to our returns policy please do not hesitate to contact us: